Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sandfallltd@outlook.com.

Please note that returns will need to be sent to the following address: 320 Armand Ohlen, Noumea, New Caledonia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sandfallltd@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sandfallltd@outlook.com.

Please note that any modification or cancellation of an order must be made within 12 hours of placing the order. After this period, we may not be able to accommodate your request, as the order will already be in the processing stage. If you cancel your order within 12 hours, we will process your refund within 10 business days.

If you wish to add an item or change the delivery address after the 12-hour window, you will need to place a new order.

Attention! Lost orders due to an address error or an error on your part will not be refunded or canceled after this 12-hour window.

Shipping

To return your product, please contact us at sandfallltd@outlook.com so we can give you all the information needed.

Return shipping costs are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the delivery time for your exchanged product may vary.

If you ship an item valued at more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.